Privacy Policy
Food Whisperer Private Limited – Privacy Policy
Last Updated: March 03, 2026
Food Whisperer Pvt Ltd (“Food Whisperer”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information collected from customers, partners, and users while providing our cloud kitchen and food delivery services. This Privacy Policy explains how personal information is collected, used, shared, stored, and protected when you access our website, mobile application, or services.
By using our services, placing an order, or providing personal information to us, you consent to the collection, processing, and use of your information as described in this Privacy Policy.
Consent
When you provide personal information to complete a transaction, place an order, process a payment, request a refund, or use our services, we imply your consent to collect and use such information for those specific purposes. If we intend to use personal information for any secondary purpose such as marketing communications, we will either obtain your explicit consent or provide you with an opportunity to opt out.
You may withdraw your consent at any time by contacting us through the details provided in this policy.
Personal Information We Collect
We collect only the information necessary to provide our services effectively. This may include personal identifiers such as your name, contact details including mobile number and email address, delivery address, order details, and transaction information processed through secure payment gateways. In certain cases, we may collect location information to facilitate order delivery or service optimization.
Additionally, when you visit our website or use our application, we may automatically collect limited technical information such as device type, browser details, IP address, and usage analytics to help improve service performance and user experience.
Use of Personal Information
The personal information collected is used primarily to process and fulfil orders, facilitate payments, communicate order updates, provide customer support, maintain transaction records, and improve operational efficiency. We may also use information to analyse service usage trends, enhance our offerings, and comply with applicable legal and regulatory obligations.
We do not use personal information for behavioural profiling or targeted advertising without explicit user consent.
Sharing of Personal Information
Personal information may be shared with trusted third-party service providers strictly for operational purposes, such as payment processing, delivery fulfilment, and order management. These service providers are contractually obligated to protect personal information and use it only for authorized purposes.
We may also disclose personal information when required to comply with legal obligations, regulatory requirements, or lawful requests from authorities.
We do not sell, trade, or rent personal information to third parties.
Data Security and Protection
Food Whisperer implements appropriate technical and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices are aligned with internationally recognized standards and industry best practices, including the principles of ISO/IEC 27001 information security management and SOC 2 Trust Services Criteria.
Despite our efforts, no method of data transmission over the Internet can be guaranteed to be completely secure, and users are encouraged to exercise caution while sharing personal information online.
Compliance with Data Protection Regulations
We process personal information in accordance with applicable privacy and data protection laws, including the Digital Personal Data Protection Act (DPDPA) of India and, where applicable, the General Data Protection Regulation (GDPR). Our data handling practices are designed to ensure lawful, fair, and transparent processing of personal information while respecting individual privacy rights.
Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including order processing, customer service, legal compliance, and business recordkeeping. Once the retention period expires, information is securely deleted or anonymized in accordance with applicable regulations.
Your Privacy Rights
Depending on applicable laws, individuals may have the right to access, correct, update, or request deletion of their personal information. Individuals may also have the right to object to certain types of processing or withdraw consent where applicable. Requests relating to personal data rights can be submitted using the contact information provided below.
Third-Party Services and Links
Our services may include links to third-party platforms such as payment gateways or food delivery aggregators. These third parties operate independently and have their own privacy policies, and Food Whisperer is not responsible for their privacy practices.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in legal requirements, operational practices, or service offerings. Updates will be posted on our website with a revised effective date.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at: support@foodwhisperer.in
Food Whisperer Pvt Ltd
No 13, Laxmi Road, Shantinagar,
Bangalore – 560027